Security & Compliance
1. Introduction
Southeast Networks (“we,” “us,” or “our”) operates as a provider of IT, network, voice, and connectivity services. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to that information. By accessing our website or using our services (including Managed IT, Connectivity, and VOIP services), you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, or when you contact us. This includes contact data such as names, phone numbers, email addresses, mailing addresses, and job titles. If you request a quote for wholesale or IT services, we may collect business-specific data such as the number of locations, expected bandwidth usage, and current provider details to facilitate an assessment . Additionally, if you purchase our services, we collect data necessary to process your payment, though we do not store full credit card numbers on our internal web servers.
We also automatically collect certain information when you visit, use, or navigate the website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our website.
3. How We Use Your Information
We use personal information collected via our website for a variety of business purposes. Primarily, we use your information to deliver the Managed IT, Connectivity, VOIP, and Security services you have requested. We also utilize the technical and location data you provide to generate network assessments, coverage maps, and service quotes . Furthermore, we may use your personal information to send administrative updates regarding changes to our terms, conditions, and policies, as well as to support our efforts in keeping our website and infrastructure secure for fraud monitoring and prevention.
4. Sharing Your Information
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Additionally, as a carrier-neutral provider, Southeast Networks may share necessary service location data with our upstream carrier partners (e.g., Verizon, AT&T, regional fiber providers) strictly for the purpose of checking service availability, quoting circuits, or provisioning connectivity.
5. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.
6. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk.
7. Your Privacy Rights
Depending on your location, you may have specific rights regarding your personal information. These may include the right to request access to the personal information we hold about you, the right to request that we correct any information you believe is inaccurate, and the right to request that we delete your personal information, subject to certain exceptions such as compliance with legal obligations. To exercise these rights, please contact us using the information provided in the “Contact Us” section below.
8. Updates to This Policy
We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.